Terms of Service

Our Terms of Service outline the responsibilities and expectations for both our company and our customers.

  • Scope of Services:
    • Benor Electric Inc. provides residential, commercial, and emergency electrical services as described on our website and agreed upon during consultations.
    • All work is performed in compliance with the Ontario Electrical Safety Code.
  • Estimates and Pricing:
    • Quotes are provided based on the information available at the time of the estimate. Additional charges may apply if unforeseen issues arise during the project.
    • A deposit may be required for certain projects, particularly large or custom jobs.
  • Service Guarantee:
    • We guarantee the quality of our workmanship and adhere to all safety and building codes. If issues arise due to our work, we will rectify them promptly.
  • Customer Responsibilities:
    • Customers must provide accurate information about the project and ensure access to the worksite during the agreed times.
  • Limitations of Liability:
    • Benor Electric Inc. is not responsible for damages or delays caused by factors outside our control, such as weather conditions or pre-existing structural issues.

Warranty Information

We stand behind our work and offer comprehensive warranties for all services:

  • Workmanship Warranty:
    • All installations, repairs, and upgrades are covered by a one-year warranty. This includes labor and materials provided by Benor Electric Inc.
  • Manufacturer’s Warranty:
    • Products and equipment installed by us are covered under their respective manufacturer’s warranties. We assist in facilitating claims if needed.
  • Exclusions:
    • Warranties do not cover issues resulting from customer misuse, unauthorized modifications, or third-party interference.
  • How to File a Warranty Claim:
    • Contact our office at warranty@benorelectric.com with your project details and proof of service.
  1. Regulatory Compliance
    Benor Electric Inc. complies with all local, provincial, and national electrical codes, including:
  • Ontario Electrical Safety Code (OESC): Ensures safe and code-compliant installations.
  • Workplace Safety and Insurance Board (WSIB): All our electricians are insured under WSIB, protecting both our team and our clients.
  • Licensing and Permits: We are a licensed electrical contractor with the Electrical Safety Authority (ESA) and obtain permits for all applicable projects.
  1. Dispute Resolution
    While we strive for 100% customer satisfaction, we recognize that issues may arise. Our dispute resolution process includes:
  • Step 1: Contact Customer Service
    • Email or call us to discuss the issue. Most concerns are resolved quickly through open communication.
  • Step 2: Written Complaint
    • Submit a formal complaint outlining the issue, desired resolution, and supporting documentation.
  • Step 3: Mediation or Arbitration
    • If an agreement cannot be reached, we will engage a neutral third party for mediation.
  1. Environmental Policy
    We are dedicated to sustainable practices, including:
  • Recycling old wiring, fixtures, and materials.
  • Offering energy-efficient solutions to reduce environmental impact.
  • Promoting green energy solutions, such as solar panel installations and EV charging stations.

If you have any questions or need further clarification on our legal policies, please reach out to legal@benorelectric.com or call our office directly.